What should I do once I receive natural amber imperfections?

Shenzhen Hong Zheng Technology Limited will work with you to make it right! If you receive a defective, incorrect or incomplete natural amber , please call our customer service team as soon as possible. Typically, if damaged or defective parts and products are covered by our warranty, we will arrange for a replacement or repair of your item, and we’ll take care of any shipping or postage costs you may incur. Make sure you follow the stated returns policy and we will provide notice of the problem by e-mail and then follow up with letters via fax or regular mail.

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