Policies

Gemstones,when we confirm order,the first i will cut the QA sample to confirm the quality range,color range,size,tolerance,craft and polish.and these QA sample you can do the test by GIA or others.we guarantee what the QA samples quality what is the mass quantity order quality too,which this guarantee can write on the PI,your purchase is 100 % Satisfaction Guaranteed.The vast majority of our customers love our gemstone and rarely does anyone ever return what they have bought. When this happens it is usually due to some pieces the size tolerance or the polish craft is not comfortable, We try our best to capture the essence of each piece in our confirm the order QA sample card and keep each stones customers can useful and no reject stones.

Silver Gemstone jewelry,What is the QA sample confirm,we double confirm what is the gemstone,silver and gold to delivery.The order can not arrive the confirm QA samples which customers can reject all the goods and then we return full money.

Return Gemstone and Jewelry,We will examine each piece with magnifiers. If it is our fault it is free, if we see gauges, scrapes, dings, or obvious negligence on your part, we have to charge for the repair.

Payment Way by Visa, MasterCard,PayPal, Western Union, Money Transfers and Others.

For the payment way we can disscuss how it is easy to do,for the payment way confirm the order,we will clearly write by Proforma Invoice (PI).Usual for the natural gemstone the hardness is different,So the same size shape style cut out the weight is different,That't why the confirm order and finish order the payment amount have little different 10% more or less.please do not worry for this, when order finish we will according to the really weight to make the standard Commercial Invoice (CI) for your payment the really amount.Do like this it is fair for each of us.

Payment Ratio, Usual the order we need get the deposit 30% payment and then we start to work,when we finish order before shipment the gemstone or jewelry we need full payment balance 70%.But if you are our old freinds we together work many years,we all deeply know each other is very honest and credit which have the payment special way.

Payment Record, All the payment items we will use email record clearly what we talk and confirm.what we say we will do,the same i hope what you say you will do too.

Payment by website order,please let us know your exact all contact information and also please email us confirm all the exact information.

Payment Time all must be received within our confirm the time,except for the special questions come out which we can together solve and update the new payment time.

All online orders payment we try to ship within 3-7 days, same day in most cases, unless otherwise noted on website.

Payment EXW amount, All the orders we offer the EXW payment amount, If you need more service for the shipment and others,please let us know early,we also can help you and calculate the others payment amount and add these payment together by Proforma Invoice (PI).

Reject payment,we are no the bank,Credit card processor,Paypal,or any other financial institution,We cannot help you with your banking needs or issues. We are happy to send any paperwork need to your bank regarding your order.  We are not responsible or liable for any disputes with your bank, credit card company or other financial institute.

China and HongKong,we usual use the SF to shipment,We offer Express Mail 2 Day,Order  delivery time day we shipment out,the next day can receive the package.If we have stock gemstone jewelry orders will be shipped the next day.

International Shipment way,Most of our orders come from international, So it is easy and usual do the internationally shipment. UPS,Fedex,DHL,TNT which you can choice one how to use it is easy.Like save shipment charge and pass the customa clearance.

International Shipment Charge Account,For the shipment charge for one way you can use our company VIP discount account to payment if ours is cheaper than yours; the other way you can use yourself shipment account too.

Priority use UPS, Many year use different shipment company,the best way to use the UPS which UPS is punctuality and have more responsible,we together work more than 6 years no package lost.Two options are provided at the checkout of shipment cart: USP International Priority Mail with insurance and International Express Mail With Insurance.

Shipment charge payment,Fees for these shipment services are subject to change and we will contact you via email if the shipping is a lesser fee or greater fee. you are responsible for all customs and duties.

No arrive shipment place,If your country address can not be arrived please email us and we together solve how to do.

Shipment take care,We are not the shipment company agent. We cannot be held responsible to know where your package is, offer special delivery options such as "just leave it on my porch", etc.  We are responsible to get the merchandise to the shipment company and offer you a tracking number.  In the rare event of an issue we are more than willing to help you contact the shipment company and do what we can.

Gift and Invoice Separate, If you would like your order sent as a gift and invoice sent separately,please noted us early by email.

Returns, For the return it is rare instance that someone needs to return something,we would prefer to work with you on return. if inspect the goods not match our confirm the QA quality range,It is sure please return the reject goods to us,If you return within the 10 days after reciept of purchase, we confim the reject goods the same as you say reason which you will receive a 100 % refund of the price of the item NOT the shipment charge and bank charge.

Exchanges, For inspect some goods the quality,polish craft,size and others have some problem,It is sure we would like to work with you and exchange the fresh goods for you.First please return back the QC reject goods, our QC team confirm the same reason what you say,we will exchange the OK goods to your team.But need your team payment the shipment charge.

Damages,If we find that you have worn/used the gemstone and gemstone jewelry before returning them which we will reject all the return goods.I need us repaire which need payment  all our costs of the jewelry plus the shipping and deduct it from the return. We inspect all returns with a 20X magnifier on return.

Larger Amount order,Yes, For the larger order need us installment delivery, we do accept layaway plans. We like to have 30% deposit payment at the time of purchase, and balance 70% paid each time installment delivery goods.

Before layaway plan,many years you together work with us which we will keep the before payment way no change.

30% deposit, Any new order we need 30% deposit and the balance 70% we will follow the exact order to discuss how to layaway plan,usual the extend payments out to one week,two week,three week,one month is the maximum,we do not except layways of over one month.

Layaway plan Time,if we confirm the order payment is lay-a-way which we no chance to sell goods,but if you can not payment as we confirm time which we can sale the goods to other buyers and we do not give you retunds on LAYAWAY PLANS amount.When making payments please write email us that you are sending in payment,we will first time stop sale your Layway plan goods and will let you know the goods exactly condition.

Pyapal Layaway Plan,You may also click the PayPal option for your layaway plan with us.we will follow what we confirm by Paypal,you need payment all the Paypal charge.

Retail,Sorry we currently DO NOT accept retail way, Except we have the goods you like we have stock we can sale.

Wholesale,we are welcome the OEM  and ODM wholesale order.we follow customers order the size,shape,quality,color,style,craft to make the gemstone beads,cabochons,carved and others gemstone jewelry.we also require three business references for quality control on our end. We are looking for nice galleries, stores and boutiques to carry our gemstone and gemstone jewelry.

we hope can do our website is our online catalog, But most of our different kinds style gemstone and gemstone jewelry,we welcome you and your team can write email to us and know more infomation too.

Your order information will never be sold, shared or traded.We keep the secret business value to our customers and their privacy.